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Shipping and returns information

Shipping & Returns 

Shipping Policy

  • Orders are shipped within 3-5 days after receipt of payment.  

  • Shipping is offered as standard shipping which is Royal Mail 48. 

  • Orders over £25 are automatically upgraded to Tracked 48.

  • Additional services including next day before 1pm service are available from the drop down menu when you are completing checkout.

Collect From Us

  • If you wish to collect your order from us directly please contact us before placing your order. 

  • You will be sent a text message when your order is ready for collection.

  • Please do not attempt collection until you have confirmation that your order is ready.

  • Orders are processed within 3-5 days after receipt of payment.

Returns, Additional Info & Exchange Policy

  • Returns & exchanges are only accepted if there has been an error on our part for example if we have misspelt any of the personalisation details.

  • We cannot offer refunds for delays caused by postal strikes or delays due to customs.

  • The customer is responsible for any additional costs incurred from import taxes or duty.

  • When purchasing the bags with gift tags please note: we supply the gift tags at no extra charge because they are printed on the waste card at the same time as the bag.

  • If you want the tags individually personalised you MUST add the list of names in the personalisation box or add a note in this box stating that you have sent me a message with the list.

  • Please note: string NOT is not included.

  • Please do not message me after this point as I cannot accept it, once orders are received they are automatically queued to print.

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