Shipping & ReturnsÂ
Shipping Policy
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Orders are shipped within 3-5 days after receipt of payment.
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Shipping is offered as standard shipping which is Royal Mail 48.
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Orders over £25 are automatically upgraded to Tracked 48.
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Additional services including next day before 1pm service are available from the drop down menu when you are completing checkout.
Collect From Us
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If you wish to collect your order from us directly please contact us before placing your order.
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You will be sent a text message when your order is ready for collection.
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Please do not attempt collection until you have confirmation that your order is ready.
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Orders are processed within 3-5 days after receipt of payment.
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Returns, Additional Info & Exchange Policy
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Returns & exchanges are only accepted if there has been an error on our part for example if we have misspelt any of the personalisation details.
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We cannot offer refunds for delays caused by postal strikes or delays due to customs.
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The customer is responsible for any additional costs incurred from import taxes or duty.
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When purchasing the bags with gift tags please note: we supply the gift tags at no extra charge because they are printed on the waste card at the same time as the bag.
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If you want the tags individually personalised you MUST add the list of names in the personalisation box or add a note in this box stating that you have sent me a message with the list.
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Please note: string NOT is not included.
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Please do not message me after this point as I cannot accept it, once orders are received they are automatically queued to print.